Choosing the right NetSuite partner is one of the most important decisions you’ll make in your ERP journey. The right partner will help you implement, optimize, and scale NetSuite so it supports your business long-term. The wrong one can leave you with costly workarounds, frustrated users, and a system that feels more like a burden than a solution.
So how do you evaluate a NetSuite partner? Beyond technical skills, it comes down to three things: relationships, education, and trust.
ERP is not a one-and-done project. Your business will evolve, and so will your system. That means your NetSuite partner isn’t just a vendor — they should be a long-term ally.
The best partners focus on building lasting relationships, not just closing deals. They take time to understand your business, your people, and your goals. They also maintain relationships across the NetSuite ecosystem — developers, solution providers, integration specialists — so they can connect you with the right resources at the right time.
When evaluating partners, ask: “What does ongoing support look like with your team?” and “How do you collaborate with others in the NetSuite ecosystem?”
A strong NetSuite partner doesn’t just configure the system for you — they teach you how and why it works. They explain trade-offs, highlight opportunities, and make sure you’re confident in the decisions being made.
Education is critical because it empowers your team. Instead of being dependent on a consultant for every small change, your people can handle the basics and make informed requests when bigger needs arise.
The right partner should help you answer not just what needs to be done, but also why, why not, and how.
When interviewing partners, ask: “How do you educate our team during and after the project?”
Trust is the foundation of any great partnership. In the context of NetSuite, trust is built through transparency at every stage — from scoping, to implementation, to post-go-live support.
A trustworthy partner will:
Tell you when something isn’t a good idea.
Offer multiple solutions and explain trade-offs.
Provide clarity around costs, timelines, and risks.
Be proactive in communicating challenges before they become problems.
When you have this kind of relationship, you’ll find yourself turning to your partner not just for NetSuite advice, but for broader business guidance.
When comparing firms, ask: “Can you share an example of when you advised a client against a requested solution?”
Of course, technical expertise is a baseline requirement. Your NetSuite partner should have a proven track record in implementation, optimization, and automation. But even more important is how they fit with your culture and how they work with your team.
ERP projects succeed not just because of code, but because of people helping people.
Selecting the right NetSuite partner isn’t about finding the cheapest rate or the flashiest feature list. It’s about choosing a team that shares your values and will walk with you through every phase of your ERP journey.
Relationships ensure you have allies for the long term.
Education ensures you’re empowered to make informed decisions.
Trust ensures transparency, consistency, and confidence.
At Switchback Group, these aren’t just values on paper — they’re the way we work. Our clients come to us not only for NetSuite support but also for trusted advice as their businesses grow.
Learn more about our About Us page and how our values guide our approach.
Explore our NetSuite Managed Services for ongoing support.
Read our ERP Success Series to see how we guide companies from evaluation to automation.