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SuiteGuide Managed Services

More Than Support. A Strategic NetSuite Partner.
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SuiteGuide Managed Services

Your NetSuite system doesn't stand still — and neither should your support.

SuiteGuide is more than a help desk. It’s an embedded team of NetSuite experts who bring real industry experience to your boardroom. We proactively optimize your system, solve day-to-day issues, and partner with you to drive strategy, innovation, and real ROI.

 

Support That Acts Like It’s on Payroll

Most support models are reactive. SuiteGuide is different.

We act as an extension of your team — working proactively to keep your system aligned with business growth, evolving goals, and technical opportunities. From strategic planning to saved search tuning, we're with you every step of the way.

Dedicated consultants who know your business, not just your tickets.
Weekly meetings tailored to how your team works.
Access to a full team of specialists when challenges go beyond one area.
A flexible model that scales with your business priorities.

 

Tailored Time. Flexible Format. Full Expertise.

You choose how many days per month we dedicate to your account. That time is reserved for you and used however you need.
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Each Engagement Includes

Every new engagement begins with a structured CLIMB Business Review, allowing us to deeply understand your operations and identify opportunities for improvement. 

Each SuiteGuide engagement includes a dedicated consultant who meets with your team weekly, providing continuity, accountability, and hands-on support. You also gain access to the full Switchback team, so if a challenge arises outside your consultant’s specialty, we bring in the right expert to assist. 

We track your time usage through weekly transparency reports, so you always know where things stand. And because business needs fluctuate, we offer flexible scheduling with the ability to roll over unused hours across months within the same quarter.

We also help vet and coordinate with trusted third-party vendors — so your team stays focused while we manage the moving parts.

 

 

Your time can be used for nearly any NetSuite task:

   Hosting trainings and creating SOPs

  Troubleshooting and issue resolution

   Implementing new modules or phase two projects

   Designing reports and saved searches

   Building scripted customizations and automations

   Participating in planning, budget, or integration calls

   Vet and coordinate with trusted third-party vendors

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Straightforward, Scalable, and Built for Value

You Deserve More Than a Vendor. You Need a Guide.

SuiteGuide is structured as a quarterly contract with a fixed number of days allocated per month. You get a lower hourly rate than on-demand support, and your investment rolls across the quarter to adapt to shifting business needs.

  • Custom pricing based on days/month and contract length
  • Lower rates due to pre-paid, planned support model
  • Weekly usage summaries to support budget tracking
  • Easy offboarding — no lock-ins no hoops 

FAQs

Post-go-live support is focused on stabilization. SuiteGuide goes beyond—becoming a proactive, strategic partner that helps you continuously improve, adapt, and get more value from your NetSuite investment.

Everything from small fixes to strategic roadmap planning. You can use your SuiteGuide time for training, documentation, customizations, reporting, integration support, and more. If it touches NetSuite, we’re here to help.

We use a ticketing platform that tracks requests, status, priorities, and communication history. You get weekly updates on usage and access to our team in the way that works best for you.

SuiteGuide is billed quarterly, with flexibility to shift hours across months. Pricing is custom to your business, and if you ever need to pause or exit, we make it easy—no hoops.

You get a dedicated consultant for weekly meetings and hands-on work. If specialized issues arise, we loop in other team members as needed — so you always have the right expert on hand.

Support That Feels Like a Team Member

Whether you're growing fast or simply want more from your ERP, SuiteGuide gives you the expertise, flexibility, and continuity to thrive with NetSuite.